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FAQ's


How long does shipping take?

Standard free shipping means that you’ll expect delivery of your My Style Box within 2-7 business days:
Sydney Metro – 2 business days
NSW, Vic & Qld – 2-3 business days
SA & Tas – 3-4 business days
WA & NT – 5-7 business days

Do you ship overseas?

No we don’t ship overseas at this stage. We can take special requests however, we’ll need to quote shipping. Please email us prior to ordering to request this at askus@mystylebox.com.au

What are your exchange and refund policy?

At My Style Box our aim is to help you live a stylish life therefore its important  you are happy and love your purchase. 
We ask you that you choose carefully and read our policy below:  

  • Ensure items are returned with their original tags attached and in original packaging.
  • The item(s) must not be worn, altered or washed and must be in original condition ie. no stains, markings, pulls or snags and must have all original tags attached, and be in original packaging. Any item that has been worn, washed, damaged or altered will not be returnable.

  • Please note that we cannot refund the cost of shipping.

  • Please note that all sale items are non-refundable.

  • Fashion items on sale are eligible for a store credit note, if returned within the allocated time frame and if they have not been worn, altered or washed and must be in their original condition. 

  • We do not offer returns or exchanges on accessories, beauty, or products that have been personalised. Goods may only be refunded where they are faulty.


Faulty goods
While we do our best to ensure everything we send out is in perfect condition, in the event that you receive an item from us which you believe is faulty, due to damage during shipping or manufacturing defects, please email us as soon as possible. 

Please note that items that have been damaged as a result of wear and tear are not considered to be faulty. 

How long will my refund take to process? 
Once we receive your return, your refund or store credit will be processed within 5 business days. 

Where will my refund be deposited?
Your refund will be issued to your original payment method or if you selected store credit we will send this to you via email. 

How will I know when you have received my return?
We would highly recommend you return your parcel with Australia Post and hold onto the tracking number. Please keep a copy of this record so that you will be notified when your item is received by us.  You will be able to track this on the Australia Post website. Once we receive the item we will send you notification of the refund completion. Please note we won't be able to issue a refund for items that are lost in transit.